FAQ

• When will I be added to "Close Friends"?

Please allow at least 72 hours. You will see a green circle on the Instagram profile once you have been added. If an error was found with your account, you will have received an email. Check your junk or spam folder if you do not see it in your main inbox or email contactbsimone@gmail.com

• How can I cancel or edit my subscription?

1. Click here to log in to your account. If you have not created an account, you will need to create one with the same email you used to purchase.

2. Once you log in, click "Subscriptions" on the top menu bar.

3. Choose your subscription ("B.SIMONE CLOSE FRIENDS").

4. On the next page, scroll to the bottom and click "edit subscription". 

If you have trouble accessing your account click here.

• How can I changed my card information? 

Click here to log in to your account. If you have not created an account, you will need to create one with the same email you used to purchase. Follow prompts to update card information. 

• Will I be charged monthly?

You will be charged every 30 days until paused or cancelled. 

 

For all other questions, email contactbsimone@gmail.com